My daughter and I and several other people nervously arranging transportation to work this morning are not happy with the... maintenance of the garages located on the 14th Street side of the complex. Our remotes don't work. The manual key codes don't work. We can't access our cars and we will be very late reporting to our jobs. THIS IS ABSOLUTELY INEXCUSABLE. Every one of us reported to the emergency maintenance number only to be told the office wasn't open yet. For this reason alone I can no longer recommend Renaissance Heights to anyone. The threat of job loss due to poor maintenance of the garage door system is too great to ignore.Read More about GARAGE OUTAGE 4/11/24
By: Diane Smith Verified Resident
Hi Diane,
Thank you for sharing your concerns regarding the garage power outage. Our team discovered that someone had opened the electrical panels and turned the power off. We turned the power back on and locked all of the electrical panels, so this should not be an issue again.
Our sincerest apologies to you and our other residents impacted by this unfortunate incident.
Hope to hear from you soon,
The team at Renaissance Heights
I'd never rent from this place again. The hot tub "just" reopened after 2 months of it being down for renovations and the... area looks terrible, the hot tub is COLD, and there's no pride in this apartment complex. Overpriced, poor management, lack of communication, amenities never work or are unclean, dog poop everywhere, parking lots are dark and never cleared properly of snow or ice. Walk ways are never cleared of snow or ice. I'd be embarrassed to charge the rent they do and manage a business this way. Disgusting! Read More about Terrible Rentals
By: Shelby Roberts Verified Resident
Hi Shelby,
We’re saddened to learn that you’re having anything less than an excellent experience here, and we would like to do anything we can to help. Please give us a call in the office at 701-204-0006 whenever you have a chance so that we can discuss your concerns and potential solutions in greater detail!
Hope to hear from you soon,
The team at Renaissance Heights
You definitely don’t want to live here. Zero maintenance and no help. Stay away from Weidner managed apartments.
By: Anonymous Verified Resident
Hi ,
We appreciate you very much for giving us this feedback, and we would like to learn more about what led you to leave a low star rating. If you wouldn’t mind giving our office a call we promise to do whatever we can to address your concerns.
Thank you,
Renaissance Heights
Absolutely filthy apartments. Hallways smell, dog waste all over. Huge potholes and trash in the parking lots. Management... does absolutely nothing about it. Kids running all over and noisy people yelling in hallways and having zero respect for others. Cars that are not driven allowed to take up prime parking spaces. Awful place to live and outrageously expensive. I’d give it zero stars if that were an option. Do yourself a favor and stay away from any place managed by Weidner.Read More about Weidner is horrible
By: Anonymous Verified Resident
Hello,
Thank you for your feedback. We are sorry to hear you haven't fully enjoyed your time at our community, but we appreciate your honest review. We wanted to share that we have increased our grounds cleaning efforts to help maintain a clean and comfortable environment for all our residents and guests. We also have a plan for the potholes to be repaired once the Winter weather is behind us. If there is anything that you need assistance with, please feel free to reach out to our office; we will be happy to help.
Thank you,
Renaissance Heights
I am loving my new home. Joanna has been a great help in finding my perfect home. She is very professional and does great... job. Thank you!Read More about Great community
By: Robert Egyed Verified Resident
Hi Robert,
Thank you for your glowing review which lets us know you're feeling right at home! If we can do anything to improve on an already great experience, please just let us know!
Thanks much,
The team at Renaissance Heights
Absolutely no maintenance on this property. Trash everywhere and huge potholes in the parking lots. It’s extremely loud with... kids. Running all over and very very overpriced. Widener Apartment homes is going to destroy this town. Taking over all the apartment complexes. Nothing but slumlords. Read More about Horrible place to live
By: Anonymous Verified Resident
Hi,
We appreciate any and all feedback and we’re more than willing to work with you to improve your experience! If you wouldn’t mind giving us a call at 701-204-0006, we would very much like to hear from you, your voice matters and we’re eager to hear and to help you!
Please get in touch,
The team at Renaissance Heights
How big are the potholes going to get before they’re fixed? Run down, overpriced. What a dump this complex has become. Weidner... is awfulRead More about Horrible
By: Anonymous Verified Resident
Hi,
We’re saddened to learn that you’re having anything less than an excellent experience here, and we would like to do anything we can to help. Please give us a call in the office at 701-204-0006 whenever you have a chance so that we can discuss your concerns and potential solutions in greater detail!
Hope to hear from you soon,
The team at Renaissance Heights
The staff is always helpful when I pay rent. Its very nice. Thank you!
By: Bruce Hundley Verified Resident
Hey Bruce,
We thank you from the bottom of our hearts for this 5-star rating, it really means the world to us! Please let us know if you need anything!
Thank you, Renaissance Heights
Great place. I have enjoyed my stay so far. Joanna has been so helpful and the rest of staff is amazing.
By: Shawn Hallum Verified Resident
Hi Shawn!
It was a pleasure to see your review; thank you so much for your feedback and high rating! We strive to provide the best service possible, and we're happy to have affected you in a positive way!
Thanks again,
Renaissance Heights
Hi,
We're sorry to hear you haven't enjoyed your experience with us. We'd love to improve anyway we can if you have any concerns please reach out to our offices!
Team at Renaissance Heights
Does anyone know how long it takes for a work order to be addressed? I’ve been waiting for over a week.. I thought it’s 48... hours.Read More about Maintenance
By: Sarah Crowe Verified Resident
Hi Sarah,
Thank you for the review. If you are still experiencing any pending concerns please reach out to our offices at (701) 204-0006.
The team at Renaissance Heights.
Enjoying living here. No riff raff and nice neighbors. Nice living environment.
By: Richard Hanson Verified Resident
Hi Richard!
This is so nice, thank you so much! We can’t begin to express how much this sort of feedback means to us, we’re always amazed by the generosity and kindness of our residents and you’re no exception! Please let us know if there’s anything you need from us and we’ll do everything we can to keep giving you a 5-star experience!
Have a lovely day!
The team at Renaissance Heights
Joanna is the best. She was very professional and organized, polite and courteous!!!
By: Willie Phillips Verified Resident
Hi Willie,
Most sincere thanks to you for this fantastic rating! We'd love to keep up the 5-star service, and we love hearing from our residents, so please let us know if there is ever anything you need!
Thank you!
The team at Renaissance Heights
Hi,
We appreciate you very much for giving us this feedback, and we would like to learn more about what led you to leave a low star rating. If you wouldn’t mind giving our office a call at 701-204-0006 we promise to do whatever we can to address your concerns!
Hope to hear from you soon,
The team at Renaissance Heights
Just a suggestion. Put up a camera and fine people who don’t clean up after their dogs. I see it cleaned so nice one day... and the next it’s a mess again! The bags are always fully stocked. Read More about Dog park
By: Sarah Crowe Verified Resident
Thank you so much for your feedback regarding our dog park. It's unfortunate that not everyone with a furry friend abides by the rules. We will continue to monitor the dog park area and I will share your suggestion for the camera.
Just moved in and Ioving my new place. Leslie and Joanna have been amazing. Thank you!
By: Jared Hallum Verified Resident
Hi Jared!
Thank you so much! If there’s anything we can do to keep giving you that 5-star experience then please let us know, and in the meantime we hope to see you around!
Have a wonderful day!
The team at Renaissance Heights
Just moved in and Ioving my new place. Leslie and Joanna have been amazing. Thank you!
By: Jared Hallum Verified Resident
Hey Jared,
We thank you from the bottom of our hearts for this 5-star review, it really means the world to us! Glad to hear you're enjoying your new home!
Thank you,
Renaissance Heights
If you’re going to charge us for pest control then get rid of the spider webs and spiders living at the ends of the hallways... where the cleaning people never go. Read More about Pest charges??
By: Anonymous Verified Resident
Hi,
Thank you for your review. We have high confidence in our cleaning team, and we will be sure to pass along the feedback regarding spiderwebs in the hallways. If you ever need assistance with pest control, please don't hesitate to reach out.
Thank you,
The team at Renaissance Heights
Hello,
We appreciate you very much for giving us this feedback, and we would like to learn more about what led you to leave a low star rating. If you wouldn’t mind giving our office a call at 701-204-0006 we promise to do whatever we can to address your concerns!
Hope to hear from you soon,
The team at Renaissance Heights
You're so kind, Nathaniel! Thank you so much for your high rating of our community! It's wonderful to see that out efforts translate to great experiences for our residents. If you ever need anything from the team, just let us know!
Thank you,
Renaissance Heights
How many times do we have to go without hot water?? Why can’t someone get this problem fixed?????? For the price of rent... in this place this shouldn’t constantly be happening Read More about No hot water
By: Anonymous Verified Resident
We thank you for this review as we appreciate any and all feedback, however because you've submitted anonymously we're unable to reach out directly. We would like the opportunity to address your concerns, and to extend the same courtesy and professionalism we strive to provide all of our guests. Please, at your earliest convenience, feel free to reach out to the office, or to the Customer Experience Team by visiting bit.ly/weidnercustomerservice.
Hope to hear from you soon,
The team at Renaissance Heights
Being without air conditioning all spring and summer, we call every week to ask when will the problem be solved, they don’t... have an specific answer, we have a toddler at home and it’s getting miserably hot, I’ve live in this property several years together and it’s the worst staff ever. Take care of our AC problem please!Read More about To management and residents
By: Ray Verified Resident
Hi Ray,
We would like to sincerely apologize for any discomfort that your family had to endure, and we're very thankful for you patience and willingness to work with us to find a solution. We're happy to hear that your A/C has been repaired, and we're eager to help if any problems reemerge, so please stay in touch!
Kindly,
The team at Renaissance Heights
Big shoutout to the ladies in the front office for getting me a new dishwasher. The old one was out for 81 not-so-fun-filled... days. :D
After 40 years as a homeowner, I love being a cliff dweller, and living here at Renaissance ranks among the best.
Thanks to all of you who helped.
Diane
Read More about New Dishwasher
By: Diane Smith Verified Resident
Hi Diane,
Thank you for your 5-star review of our community! We are pleased to know you have had such a great experience. It's a pleasure serving you, and we look forward to doing so for many years to come!
Thank you!
The team at Renaissance Heights
This place is filthy and overpriced. Would NOT recommend anywhere managed by Weidner.
By: Anonymous Verified Resident
We are truly sorry to hear that your experience with our community has not lived up to your expectations. We value all feedback, and we take your concerns very seriously, as our primary goal is to ensure our residents feel comfortable and satisfied in their homes.
Given that your review was submitted anonymously, it makes it challenging for us to reach out to you directly and address your concerns in a personalized manner. We believe in providing all of our residents with top-quality service, and we would appreciate the opportunity to discuss your concerns further, in order to improve your experience.
Please consider reaching out to our office staff at your earliest convenience. They are always ready to assist you and would be more than happy to address any issues or concerns you may have. Alternatively, you can contact our Customer Experience Team directly by visiting bit.ly/weidnercustomerservice. Your feedback is crucial in helping us to understand where we can make improvements, and it would be beneficial to both parties if we could discuss your concerns directly.
Thank you for taking the time to bring this to our attention. We look forward to hearing from you soon.
Hope to hear from you soon,
The team from Renaissance
The longer Weidner manages this place the dirtier and trashier it becomes. Overpriced, not maintained and loud, 0 out of... 5 stars. Read More about Dirty and not taken care of
By: Anonymous Verified Resident
Hello there,
We appreciate the feedback, and we are sorry you feel this way. With all the snow in the recent months, we have been working diligently to stay on top of it. Spring is coming and we are going to do an over all clean up around the community. Please bear with us and feel free to reach out if you would like to discuss any further concerns.
Thank you,
Renaissance Heights
The hallways smell like a landfill. Dirty and overpriced
By: Anonymous Verified Resident
We thank you for this feedback, and we'd like to get more details on the exact location of the smell so that we can handle it accordingly. Since you've submitted anonymously we're unable to reach out to you directly, however if you contact us in the office at 701-204-0006 we will see to the matter as soon as possible.
Hope to hear from you soon,
The team at Renaissance Heights
When the power goes out there is no way to get into your garage and they wl not come unlock it
By: Benjamin Hunt Verified Resident
Hi Benjamin!
We thank you for taking the time to voice your concerns, and we want to offer our sincerest apologies. The entire town of Williston lost power due to a blizzard, and the average person was out of power for 26-48 hours. Because of this, there was an influx of service requests from many of our residents and our limited maintenance staff was not able to address every service request. We are very sorry that we were not able to resolve your issue, and we will work diligently to prevent any issues like this from happening in the future. If any problems persist, or if any new problems arise, please feel free to call us at 701-204-0006, and we promise to handle the matter both promptly and professionally.
Many thanks,
The team at Renaissance Heights
We're overjoyed that the amenities are to your liking, and we thank you from the bottom of our hearts for leaving us a 5-Star review! Thank you for being a wonderful member of the community!
Hope to hear from you again soon,
Renaissance Heights
Thanks Ashley for fixing my toilet and calling me before even entering my apartment and when you left. I appreciated that... more then you know!!! And thanks for loving on my dog while you were here! I know she gets nervous having new people in “her space”. You ROCK GIRL!! Keep up the incredible work. You’re appreciated.Read More about ASHLEY ROCKS!!!!!
By: Shelbi Suleiman -emp Verified Resident
Hi Shelbi! It’s so easy to have a great community when we have great residents like you calling Renaissance Heights home. Thank you for the kind words!
Never, ever, have we as a family experienced such a level of friendliness, warmth and caring from landlords as we have from... Renaissance Heights. The staff somehow creates an atmosphere of family! We don't feel like 'the people in #507' - we feel like a valued addition to the family.
The minor problems we had when we moved in recently were taken care of swiftly, as well as the more worrisome leak from a ceiling light - all resolved in no time. Our apartment is slowly taking shape and we're being very conservative hanging decor on the walls to minimize damage. We love the overall look of the place and are thrilled to have been granted the floor layout we wanted so much. The Renaissance ladies made us feel as if they were determined to get us exactly what we wanted! All in all, we couldn't be happier. Our garage, the mailroom and pool house are within easy walking distance and we are fascinated by our lovely view. We took a walk through the public areas recently and were most impressed.
Both of us thank the staff - Callie, Linea and Valerie especially - of Renaissance Heights, from the bottom of our hearts - who have worked so hard to provide us with a fresh, new home and a new start as well as making us feel so welcome!Read More about We Couldn't Be Happier
By: Diane Smith Verified Resident
Hi Diane,
We are thrilled to know you are loving your home here at Renaissance Heights! A 5-star review is the best praise, we’re thrilled you took a moment to share your experience. Thank you for recognizing Callie, Linea, and Valerie they are truly a vital part of our hard-working team here! We truly do try to make everyone feel like family here. See you around the community!
Thanks again for being a valued resident, Renaissance Heights.
This is the second Weidner property we are staying in here in Williston and I must say Renaissance is my family's favorite... one.
Besides the amenities which are great, the ladies at the office are so nice and friendly. They treat issues promptly and to them you are not just a number. They know all of our (my family members) names and would spare some minutes to say hello if they ever meet you on the property. That means a lot to me and I would recommend Renaissance at anytime.Read More about Thumbs up Guys!
By: Francisca Alberti Verified Resident
Hi Francisca,
Thank you for your awesome feedback on life at Renaissance Heights! We try our best to remember names and always love to hear how our valued residents are liking their homes. Please be sure to let us know if there is ever anything we can do to make you feel more at home! We love getting to know our residents and seeing them out and about.
Renaissance Heights
staff here is amazing, apartments are clean, in great condition and very quiet. highly recommended.
By: Anthony Dover Verified Resident
Hi Anthony,
Thank you so much for your five-star feedback! We truly appreciate you taking the time to submit a review because when you are happy, we are happy!
quality units, amazing staff and an overwhelmingly wonderful sense of community.I've lived in a few places since moving to... the bakken and I can say that the staff and neighbors really make it feel like home.Read More about damn good place to live
By: Sheldon Koonce Verified Resident
Hi Sheldon! It’s so easy to have a great community when we have great residents like you calling Renaissance Heights home. Thank you for the kind words!
The property is nice! The staff is amazing and helps however possible. I feel loved like family here.
By: Anonymous Verified Resident
We are so grateful that you took the time to give Renaissance Heights and the STAFF a five-star rating! Thank you so much for being an awesome part of our family and community!
Thank you, Renaissance Heights
The office staff is amazing. They always willing to assist with any issues I have. Today Natalie assisted me with setting... up the rent cafe portal which is soooooo convenient for everythingRead More about Great service
By: Jordan Evanson
Jordan,
Thank you for taking a moment to recognize, Natalie! We are so glad that our office staff are exceeding your expectations. Thank you for being a member of our community.
We moved June 1st and it has been great so far, friendly staff great maintenance team, dog friendly. The staff has been... very kind and will bend over backwards to try and assist you with anything Read More about Renaissance
By: Levi Hancock Verified Resident
Hi Levi! It’s so easy to have a great community when we have great residents like you calling Renaissance Heights home. Thank you for the kind words!
I enjoy it here that hot tub/pool could be warmer. I do enjoy the staff that is here. They put benches in the dog park so... that is nice. Overall the place is not bad. Read More about Apartment Review
By: Peggy Liimatta Verified Resident
Hi Peggy,
Thank you for your awesome feedback on life at Renaissance! We always love to hear how our valued residents are liking their home, we’re so happy you’re enjoying the pool, spa, and the benches at the dog park. Please be sure to let us know if there is ever anything we can do to make you feel more at home!
Tamara Hoover | Community Director
Hi Jazmin,
Thank you for your awesome feedback on life at Renaissance Heights! We always love to hear how our valued residents are liking their home, we’re so happy you’re enjoying it here. Please be sure to let us know if there is ever anything we can do to make you feel more at home!
Tamara Hoover | Community Director
Hi Jasmin,
Thank you so much for your five-star review! We are so happy to have you as a part of our community. Our entire team is delighted to know you are enjoying your home!
Take care, Tamara Hoover | Community Director
Been a great place to stay. This was my first time living in an apartment and as I’m moving out I would definitely lease... again if I am ever living back in townRead More about Apartment life
By: Ricky Billman Verified Resident
Ricky,
Thank you so much for taking the time to share your experience living here! While we are sad to see you go, we are excited to hear about your new opportunities! Come back and see us when you're back in town!
Take Care,
Renaissance Heights Team
Friendly Staff! Love the apartment and great move in experience.
By: Calista Verified Resident
Hi Calista,
Thank you so much for your five-star review! We are so happy to have you as a part of our community. Our entire team is delighted to know you are enjoying your home!
Take care, Tamara Hoover, Community Director
More Handicap parking would be appreciated especially at each of the entrances of buildings. The staff is very friendly and... constantly makes things as easy as possibleRead More about My Review
By: Theodore Dennis Verified Resident
Theodore,
Thanks so much for your feedback! We love hearing from you!
The staff is very friendly and helpful. Maintenance staff responded to maintenance requests very quickly. Loved the unit... we were in.Read More about Overview
By: Karen Kipps Verified Resident
Hi Karen,
Thank you so much for your five-star review! We are so happy to have had you as a part of our community. Our entire team is delighted to know you enjoyed your home!
Take care, Tamara Hoover Community Director
The best apartments in town! From their amazing amenities, but reasonable pricing! Tim was also amazing, and took the time... to explain things to my roommates and I.Read More about BEST APARTMENTS IN TOWN!
By: Morgan Martin Verified Resident
Hi Morgan,
We are thrilled to know you are loving your home here at Renaissance Heights! A 5-star review is the best praise, we’re thrilled you took a moment to share your experience. Thank you for recognizing Tim, he is truly a vital part of our hard-working team here! See you around the community!
Thanks again for being a valued resident, Tamara Hoover | Community Director
Hi Tim,
Great to hear you are loving your home here at Renaissance Heights! A 5-star review is the best praise, we’re thrilled you took a moment to share your experience. Thank you for recognizing Ashley, she is truly a vital part of our hard-working team here! See you around the community!
Thanks again for being a valued resident, Tamara Hoover | Community Director
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